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Here is a consumer checklist of important services, and accommodations in local residential care communities for the elderly. Please utilize this as an informational tool during your facility tours. For further questions and answers, please call (559) 435-8138.

OVERALL TOUR

• Is the location and outward appearance of the home to your liking?
• Is the decor attractive and home-like, and appropriately heated or cooled?
• Do residents appear happy and comfortable?
• Do the residents seem to be appropriate house mates for your loved one?
• Is the home well designed for residents' needs?
• Is the floor plan easy to follow?
• Are the front walkway and halls accessible to those with physical limitations?
• Is the bathroom/shower spacious enough for walkers/wheelchair?
• Is the license for operation in appropriate area for viewing?
• What is the administrator/owner's professional background?

BASIC POLICIES, CONTRACTS, & AGREEMENTS

• When may a contract be terminated and what are the refund policies?
• Are additional services available if the resident's physical or mental needs change? (i.e., waivers, exemptions)
• Are there any additional charges not previously mentioned?
• Was a pre-assessment form available for you to take with you?
• What are the billing, payment policies?
• May a resident handle their own finances with staff assistance if able, or should a family member or outside party be designated to do so?
• Is transportation available for doctor's appointments, and planned outings?

MEDICATION / HEALTH CARE

• Is self - administration of medication allowed?
• What is the procedure for assessing a resident's need (physical, emotional) for services? Are needs assessed regularly?
• What is the procedure for responding to a resident's medical emergency?
• How is the home set up to handles your loved one's physical/ medical needs? (e.g., oxygen use, diabetics, incontinence, braces, walkers, etc...)

BEDROOMS

• Is a 24-hour emergency response system accessible?
• Do all rooms have a telephone and / or cable TV, and how is billing handled?
• Is any smoking allowed? If so, where?

SOCIAL AND RECREATIONAL ACTlVITlES

• Is there evidence of organized social/leisure activities? (e.g., posted daily schedule, events in progress, activity materials) Examples:
• Are residents' pets allowed in the residence? What is the policy for animal care?
• Does the home have its own pets?
• Are outings planned on a regular basis? Examples:

FOOD SERVICE

• Is a nutritionally balanced menu available?
• May meals be provided at a time a resident would like, or are they at set times?
• Are fresh snacks available?
• May a resident request foods? Is food allowed in bedrooms?
• Can family members bring special food when visiting?

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